Shipping and Returns

Our current shipping times are between 7-21 days depending on your location. Please allow the full 21 days from the order date to receive your order, and if you need any updates or have any issues with the tracking - feel free to reach out to us with your order number and enquiry via email at customersupport@puppymothers.com or via our Contact Us page.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need proof of purchase.

If you would like to start a return, please do so here. We’ll send you a return shipping label, as well as instructions on how and where to send your package. If you need any assistance with this process, feel free to contact us at via our Contact Us page.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order Adjustments
If you would like to adjust or cancel your order, please contact us within 24 hours of placing your order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.