Medical disclaimer

Puppy Mothers is not intended to diagnose, prevent, cure or treat any pet-related medical condition, nor is it a replacement for seeking professional advice from a veterinarian. We help you spot potential risks by looking at behaviour traits and rates of change, and we use that to give you early detection signs along with suggestions on who can help you. Please read our Medical Disclaimer for more information.

As a non-medical grade lifestyle product, and pet health and wellness monitor, our features and functions are designed to give pet owners indications of abnormal behaviour traits. We do this by analysing real-time health data and trends via on-board sensors inside the Health & Wellness Monitor, and combine this with software-related algorithms to give alerts and notifications when we feel there may be a potential risk worth investigating. Puppy Mothers’s health features will measure the rate of change of specific health parameters, learn what is a ‘normal’ range from a period of benchmarking, we call ‘Learning Mode’ and this creates the parameters for your curated tips, alerts and next step recommendations. Please note that in most cases when there is an indication of some health issue, we will always advise that you speak to a vet. This is because like humans, in pet health there are many variable conditions which are hard to diagnose without physical examination from a licensed veterinarian. Our goal is to help you identify health issues faster so you can get to a professional as quickly as possible.

Please be aware that non-medical grade wearable devices such as Puppy Mothers’s Health & Wellness Monitor has certain limitations based on usage and the environmental conditions of the user’s pet when wearing and not wearing the monitor. This means that sometimes data can be affected and in-accurate readings, alerts or notifications may be produced and delivered to the user’s smartphone. To help mitigate this, please use the monitor as intended, make sure your battery is fully charged and that your signal is strong enough to get readings. For more guidance on how to use the monitor appropriately, please visit our FAQ centre or message us directly.

As a service platform, Puppy Mothers will always seek to connect pet owners with vetted professionals, such as licensed veterinarians and other pet care specialists in order to conduct professional help with any potential issue that has been detected. Puppy Mothers will not be liable for any pet health issues (including mild or severe sickness, or death) that arise during usage with our products or services, and when being connected to a third party service provider, such as a vet or a televet, please be aware that they have their own terms and conditions that must be dutifully followed. Puppy Mothers is not liable for any medical or non-medical issues that result from a consultation with a third party service provider or a vendor that has been contacted through Puppy Mothers’s service platform, or via any external method of contact or booking such as by phone, email, messenger platforms and other communication services or general walk-ins.

If you disagree with the contents of this MEDICAL DISCLAIMER, please discontinue using our products or services with immediate effect.

Changes To Service

We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

Amendments To Terms

We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.

Waiver And Severability

No waiver by Company of any term or condition set forth in this policy shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.

If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

Contact us

If you have any questions about this Privacy Policy, please contact us:

By email: customersupport@puppymothers.com

By visiting this page on our website: https://puppymothers.com/